Customer Survey Data

Customer Name (Company)Contact PersonQuality Of ProductOn-Time DeliveryCustomer ServiceAdministrative Order & Invoice AccuracyOverall SatisfactionAverage ScroreAdditional Comments/Suggestions
DuPage Precision ProductsDebbie Neidetcher314422.80
GKNDrew Glenn555555
Caterpillar IncDan Marsh534544.20Current SSP of 82% is not ideal; but is better than a majority of our suppliers.
Progress RailJessica Hannigan515523.60
World Class IndustriesJillian Blanchard515544
World Class IndustriesRachel Facey443343.60
CATJoe Oilar534544.20Shelly and Emily have been fantastic to work with, and have enjoyed working with them over the past several years. We have certainly had some line impact from some of their parts in that timeframe, but overall, am very happy with the customer service that UGA provides us here in Lafayette. They are always kind and professional, and look forward to many more years of working together!
CAT GriffinTiffany Price333333
John DeereMichele Wedewer445444.20UGA is an excellent supplier to work with. Emily in customer service is always so eager to help and try to support our company. She is pleasant and easy to talk to and also very knowledgeable about parts. My only real complaint is that shipping personal could be a bit more responsive in regards to getting expedited information back in a timely manner. There are some days we wait all day for an update on hot part or not until next day. This makes it very difficult when updating our line.
John Deere A&CSNatalie Kuehni444444
GKN AutomotiveAmanda Leatherman535544.40
MP Pumps/Ingersoll Rand-PTS-Wet DivNancy McKelvey334333.20
Bendix Del RioDaylin Gonzalez535554.60United Gear is a good vendor. Excellent customer service


Quality Of Products
On-Time Delivery
Customer Service
Administrative Order / Invoice Accuracy
Overall Satisfaction
Total Overall Satisfaction
Average Overall Satisfaction